"Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds." "Because of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction," Yoshida said. In short, Square Enix announced false information, which meant that some players bought the game expecting their computer could run it, only to find the game struggling mightily. The issues with the Mac version of A Realm Reborn are, in part, related to the game's system requirements. If you bought the game directly from Square Enix's online store, however, all you need to do is fill out this form to receive your refund. Refunds will be available at all retailers, but Yoshida stressed that the process will vary depending on the store. Now, Square Enix has removed the game from sale, announced plans to offer full refunds, and owned up to the problems quite frankly.Ī forum post written by A Realm Reborn producer and director Naoki Yoshida outlines the issues, starting with the refund program. Players immediately reported all manner of performance issues-and they didn't know what was going wrong. Square Enix released the Mac version of PC MMO Final Fantasy XIV: A Realm Reborn at the end of June, but the game's launch did not go well.
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